W WAAC IT
Mansfield-based · Mon to Fri, 9 to 5

Your IT, watched before it breaks.

Managed IT support in Mansfield and across the East Midlands. We run the helpdesk, security, cloud, backups and websites for businesses between 10 and 400 staff. One team, one number to call, one monthly cost.

Book a free IT review Get support now

No lock-in contracts · UK data residency · Local, independent support

Operations board
Live
Harlow Manufacturing142 endpoints · 3 sites
18 ms
Healthy
Ridgeway Legal61 endpoints · 1 site
24 ms
Healthy
Vale Care Group208 endpoints · 7 sites
61 ms
Patching
Pinfold Logistics96 endpoints · 2 sites
31 ms
Healthy
Ashcombe Retail54 endpoints · 12 sites
27 ms
Healthy
Last poll 0s ago All systems monitored
11 minMedian first response
99.98%Monitored uptime, 2025
92%Fixed on first contact
6 yrsAverage client tenure
What we run for you

Seven services. One contact.

Take everything, or start with the part that hurts most. Each service is priced per user or per device, billed monthly, and can be turned off with 30 days' notice.

Managed IT support

Unlimited support for your staff by phone, email or portal, with an engineer on site when a problem can't be fixed remotely. Most tickets are closed before the person who raised it has finished their coffee.

  • UK service desk
  • Remote fix in minutes
  • On-site visits included
  • Staff onboarding & device setup
Read more about Managed IT support →

Cybersecurity & compliance

Layered defences with a real person reviewing the alerts, plus the evidence you need for audits, insurers and tenders.

  • Managed detection & response
  • Phishing simulation
  • Cyber Essentials support
Read more about Cybersecurity →

Microsoft 365 & Azure

Licensing, tenant hardening and daily administration, so Teams, SharePoint and Entra work the way your business operates.

  • Tenant migration
  • Licence review
  • MFA rollout
Read more about Microsoft 365 & Azure →

Backup & disaster recovery

Immutable backups of servers, endpoints and 365 data, tested on a schedule so you find out they work before you need them.

  • Hourly snapshots
  • Quarterly restore tests
  • Ransomware-resistant
Read more about Backup & recovery →

Networks & connectivity

Design, install and monitoring for the wiring, Wi-Fi, firewalls and lines that everything else depends on.

  • Leased lines & failover
  • Managed firewalls
  • Business Wi-Fi · VoIP
Read more about Networks & connectivity →

Web design & hosting

Websites designed, built and hosted on infrastructure we manage, so the site, the DNS, the certificates and the mailboxes all sit with one team instead of three suppliers blaming each other.

  • Design & build
  • UK hosting & SSL
  • DNS & email routing
  • Uptime monitoring
Read more about Web design & hosting →

Virtual CIO & CTO

Board-level technology leadership without the salary. A named senior engineer meets you quarterly and turns IT from a surprise cost into a three-year plan: the strategy and budgeting a Chief Information Officer would own, plus the hands-on technical direction of a Chief Technology Officer.

  • Quarterly roadmap
  • Budget forecasting
  • Vendor negotiation
  • Board-ready reporting
Read more about Virtual CIO & CTO
Switching providers

Live in three weeks.

Changing IT provider is the part everyone dreads. We do the handover in parallel with your existing support, so nothing goes dark.

Week 1: Audit

We map what you already have

Two engineers document every device, licence, line and password. You get the asset register and a risk list, whether or not you go ahead. No charge.

Weeks 2 and 3: Transition

Monitoring and access go on

Agents deployed, backups verified, security baselines applied, staff introduced to the service desk. Your old provider stays live until the last day.

Ongoing: Run

Fixed fee, quarterly reviews

Tickets, patching and monitoring run continuously. Every quarter your vCIO walks you through what broke, what it cost and what's next.

Existing clients

Something broken? Start here.

Three ways to reach the service desk. Use the phone line for anything stopping people working right now. It's answered by an engineer, not a queue.

Ticket portal

Open or track a ticket

Raise a request, add screenshots and follow progress. Best for anything that isn't urgent.

Go to support portal →
Priority line

Call the service desk

Systems down, site offline, suspected breach. Answered by an engineer during business hours.

0115 784 2090

Email

Email creates a ticket

Anything you send here lands in the queue automatically and gets a reference by return.

help@waac.it

PriorityResponseResolution targetApplies to
P1: Critical15 min4 hoursWhole site or system down, active security incident
P2: High1 hour8 hoursOne team blocked, degraded performance
P3: Normal4 hours2 daysSingle user issue with a workaround
P4: Scheduled1 dayBy agreementNew starters, installs, change requests
Common questions

Questions we get asked a lot

Do you provide IT support in Mansfield and the surrounding area?
Yes. Our office is at 4 Wood Street in Mansfield, and we also have engineers working from the Lincoln side of the county, so we cover a wide area including Nottingham, Chesterfield, Sutton-in-Ashfield, Kirkby, Hucknall, Worksop, Retford, Newark and Lincoln. Most issues are fixed remotely within minutes; when a problem needs hands on hardware, an engineer comes to you.
What does managed IT support cost?
Managed IT is priced per user or per device and billed monthly, so the cost is predictable rather than a series of surprise invoices. The exact figure depends on how many staff you have, how many sites, and which services you take. We'll quote after a free review rather than guess, so book one here.
We already have an IT provider. How hard is it to switch?
Easier than most people expect. We run the handover in parallel with your existing support, so nothing goes dark: week one is an audit of every device, licence and line, weeks two and three move monitoring and access across, and your old provider stays live until the last day. You keep the asset register and risk list either way.
What is a virtual CIO or CTO, and do we need one?
A Chief Information Officer owns technology strategy and budget; a Chief Technology Officer owns technical direction. Most businesses under a few hundred staff can't justify either salary. A virtual CIO and CTO gives you that thinking a few hours each quarter instead: a roadmap, a budget you can forecast against, and someone to push back on vendors. If IT spending keeps arriving as a surprise, that's the gap it fills.
Do you help with Cyber Essentials certification?
Yes. We prepare your systems against the Cyber Essentials controls, help you complete the assessment, and produce the evidence insurers and tender processes ask for. Many public-sector and larger private contracts now require it before you can bid.
Can you look after our website as well as our IT?
That's the point of our web design and hosting service. The site, DNS, SSL certificates and mailboxes all sit with the team that already manages your IT, so when something breaks there's no argument between three suppliers about whose fault it is.
What are your opening hours?
The office and service desk are open Monday to Friday, 9:00 to 17:00. Call 0115 784 2090 or email help@waac.it, and anything sent outside hours is picked up first thing the next working day.
New enquiries

Book a free IT review.

Tell us roughly what you're running and what's frustrating you. We'll come back within one working day with a time for a 30-minute call. No sales pitch, no obligation.

  • Phone
    0115 784 2090
  • Email
    hello@waac.it
  • Office
    4 Wood Street, Mansfield, Nottinghamshire NG18 1QA
  • Hours
    Monday to Friday, 9:00 to 17:00

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